Terms & Conditions
We will offer 75% refund on any ticket until midnight 30th April, if you no longer wish to attend.
If you are unable to attend after 30th April due to restrictions in travel or accommodation by the government you will receive a 50% refund of your order. These are the only occurrences where you will be eligible for a refund.
Refund Policy
Any merchandise purchases are handled by external providers, please check their terms and conditions.
FAQs
There will be events from 12 noon on Friday 1st May until Late afternoon into the evening on Monday 4th May.
We will be operating a multi-venue event inside the area we are calling ‘The Hub’, a small radius within a stone’s throw of the beach.
The main daytime venue wil be Hot Rocks Bar & Restaurant opposite the Pier.
Plan to book your stays for as long as you want. Parties run from Friday 1st until Monday 4th May 2026.
There is no requirement to stay at any of the hotels we recommend although we have secured some of the best deals in the area.
Yes, totally. We encourage people to bring children of all ages. There will be a ‘curfew’ on all children under 16 yrs of age in most venues after 8 or 9pm.
Children under 16 will enjoy free admission, their names will need to be sent to us ahead of the event.
- Where do I buy my ticket ?
- I can’t remember if I bought a ticket, how can I check ?
- I can’t remember what name I put on my ticket ?
- I can’t find the receipt for my ticket ?
- Do you post physical tickets ?
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We have an automated ticketing system using QR Scanning. Search emails from Bournemouth Soul & House. You will find your confirmation email containing a download link. You WILL 100% need this ticket to gain admission.
for your ticket if you can’t find the email.
YOU NEED THIS! DO NOT TURN UP WITHOUT A TICKET !!!
Details to follow
Absolutely. Drop us a line.
Once the DJs are confirmed we hope nothing changes, although sometimes situations force DJs to change their plans.
Experience tells us that this can even be at the last minute.
Yes.
Closer to the event and once the full line up has been confirmed, we will have limited numbers of passes for each single day (which includes the evening fun).
Yes.
However, as of midnight April 30th, NO refunds are available.
The passes are now transferable between persons. Send in an email to your official booking receipt to change any names.
You cannot purchase passes without accepting these terms and conditions.
TO REQUEST REFUND
You must reply to your original email confirmation/ticket receipt via email and request refunds.
FB messages asking for refunds do not qualify.
- We will offer 75% refund on any ticket until midnight 30th April, if you no longer wish to attend.
- If you are unable to attend after 30th April due to restrictions in travel or accommodation by the government you will receive a 50% refund of your order. These are the only occurrences where you will be eligible for a refund.
By clicking ‘Add to Cart’ you agree to your ticket being a non-refundable payment in ANY OTHER circumstance.
YOU UNDERSTAND THAT:
- The event is likely to be broadcasting & recording video content and you will inevitably be present on the footage. Purchasing a ticket gives your consent to this.